Frequently asked questions

Practical answers before you start a project.

These answers cover the principles shared across our work. Each service page includes more detailed questions about its own scope, risks and delivery.

Planning the work

Choosing a starting point, understanding existing systems and shaping a useful first release.

Ownership & responsibilities

How project terms, third-party services, accounts and sensitive requirements are handled.

Launch & ongoing care

Device coverage, handover and separately scoped technical support after release.

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Start with the problem, not the service name.

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Practical answers before you start a project.

Planning the work

Which service should I start with?

Can you improve or take over something that already exists?

Can you connect to our current software or import existing data?

Can we start small and add more later?

What happens if requirements change during delivery?

Ownership & responsibilities

Who owns the finished work and production accounts?

How are third-party services, licences and provider fees handled?

How do you approach sensitive data, permissions and compliance requirements?

Do you guarantee rankings, approvals or commercial outcomes?

Launch & ongoing care

Will the result work on phones and tablets?

What happens at launch and handover?

Do you provide hosting, maintenance, monitoring and support?

Start with the problem, not the service name.